We recommend you send your items with tracking, so you can see when your items are delivered to us.
Once we receive your items, we will check they are unopened and eligible for a refund or exchange.
For exchanges, we will ship your new items within 24 hours. For refunds, we will then process it within 24 hours on to the payment method that was originally used.
Please be aware, it can take up to 5 business days for the refund to reflect on your account.