Returns & Exchanges

  • How do I return my order or mask?

    To be eligible for a refund your mask must be unused, unopened and be in the original packaging. We cannot accept returns on orders that have been used or opened due to obvious hygiene reasons. Unused masks can be returned within 30 days of delivery for a full refund. Any item not in its origi...
  • I posted my return or exhange. When will I get my refund or new item?

    We recommend you send your items with tracking, so you can see when your items are delivered to us. Once we receive your items, we will check they are unopened and eligible for a refund or exchange. For exchanges, we will ship your new items within 24 hours. For refunds, we will then process it...
  • The size of my mask is wrong, can I exchange it?

    To be eligible for an exchange of your mask it must be unused, unopened and be in the original packaging. We cannot accept returns on orders that have been used or opened due to obvious hygiene reasons. Unused masks can be returned within 30 days of delivery for a full refund. Any item not in ...