Can I update my shipping address?

Yes, you are able edit your order within 24 hours of placing it, as long as it has not shipped already.

The quickest way to do this is to give our Customer Support team a call on 1300 338 290 (available Monday to Friday from 9am - 5pm) or you can send us an email on support@australianfacemasks.com.au

If your order has shipped, we are unable to make any changes to your order it but you are welcome to return the unopened masks for an exchange as per our Returns Policy which you can read more about here.

If your order has shipped and you need to update the shipping address, there might be a possibility of redirecting it through Australia Post.

Please visit the following link to see your options: https://auspost.com.au/receiving/manage-deliveries-in-transit/redirect-parcels-in-transit