Orders

  • I have placed an order, what happens next?

    If you order before 1pm, your masks will be shipped the same day via Australia Post. For the quickest delivery times from AusPost, we recommend selecting express postage during checkout. Once your order is placed, you will receive an email with the confirmation details of your order. Once we ha...
  • Can I edit my order?

    Yes, you are able to edit your order within 24 hours of placing it (as long as it has not shipped yet). The quickest way to do this is to give our Customer Support team a call on 1300 338 290 (available Monday to Friday from 9am - 5pm) or you can send us an email on support@australianfacemasks.c...
  • Can I update my shipping address?

    Yes, you are able edit your order within 24 hours of placing it, as long as it has not shipped already. The quickest way to do this is to give our Customer Support team a call on 1300 338 290 (available Monday to Friday from 9am - 5pm) or you can send us an email on support@australianfacemasks.c...
  • The size or colour masks I want is out of stock!

    Sometimes certain sizes and colours in our range sell out quickly but we don't want you to miss out! Give our friendly Customer Support Team a call to put your details down and as soon as that size or colour is back in stock, we will email or phone you directly to let you know. You can reach ou...
  • I don't want to use my credit card online, do you accept bank deposits?

    Yes, we accept bank deposits. Give our friendly Customer Support Team a call and they will create a draft order for you, which contains a reference number. Please include the reference number on the description of your EFT so we know it is from you. You can reach our Customer Support Team on: 13...
  • I want to order masks with a logo or customised design, can you help?

    Yes, we can help with this. For customised masks, we require a minimum order of 100. With Australian Face Masks, you can qualify for large discounts when ordering 50+ masks. Stock Levels and Lead Times: Despite the huge demand for Australian made face masks, we can fulfil any request under 50,...
  • What payment options do you offer?

    You are welcome to pay for your order with VISA or Mastercard credit or debit card. American Express. Shop Pay. Apple Pay. Google Pay. Afterpay. We also accept EFT. Please give our friendly Customer Support Team a call to help you with this. You can reach our customer support team on: 1300 388...